Tele-Center Services
When your office is closed, your patients’ needs don’t stop — and neither should compassionate, confident support.
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Partner With TRU
We work with you to assess your current model, identify challenges, and develop tailored solutions to enhance patient care and operational efficiency.
Contact us today to customize a package that fits your needs!
Tele-Center Services
You don’t have to carry the after‑hours burden alone. TRU Tele- Center Services provides calm, clinically guided support that helps patients feel heard and helps care teams rest knowing calls are handled with empathy and care.
TRU Tele-Center Services serves as an extension of your team, answering calls with accuracy, compassion, and a deep understanding of clinical care needs.
Who We Are
TRU Community Care (TRU) is a Colorado-based nonprofit health care organization with nearly 50 years of experience providing compassionate, community-based care. Originally founded in 1976 as Boulder Hospice, TRU has grown into a recognized leader in hospice, palliative care, PACE (Program of All-Inclusive Care for the Elderly), and home health services. Our innovative Tele-Center services leverage this deep expertise to support healthcare organizations across the country.
Why Organizations Choose TRU
Healthcare leaders choose TRU for peace of mind — knowing their patients are supported and their teams are not carrying the burden alone.
Partner organizations benefit from:
- Industry Innovators: Leaders in telehealth and remote care solutions.
- State-of-the-Art Call Hub: Based in Louisville, CO, ensuring reliable and efficient service.
- Proven Expertise: Evidence-based triage services supported by experienced clinical staff.
- Customized Support: Tailored service packages to fit the unique needs of your organization.
- 24/7 Availability: Providing support beyond traditional business hours to meet patient needs.
Our Services
Call Answering Services
Ensure seamless communication between your patients and care providers with our professional call-answering solutions.
- Efficiently handle patient calls and inquiries.
- Quickly connect patients to the right on-call personnel.
- Available up to 24/7, including nights, evenings, and weekends.
- Detailed reporting: call time, caller info, reason for call, and hand-off details.
- Example: Currently providing call support for Mt. Evans.
Nurse Triage Services
Enhance patient care with our expert nurse-led triage service.
- Staffed by hospice-experienced Registered Nurses.
- 24/6 continuity of care using evidence-based triage protocols.
- EMR documentation by HIPAA-trained staff.
- Call monitoring and recording with on-demand review access.
- Daily, weekly, and monthly analytics including wait times, call volumes, and outcomes.
- Benefits: Improved nurse retention, increased access to care, reduced ER visits, enhanced patient satisfaction.
Telemedicine Support Services
Leverage technology to expand care access and improve patient outcomes.
- Remote patient monitoring through HRS Telemedicine platform.
- Patient education videos and real-time biometric monitoring.
- Live dashboards for real-time data and proactive intervention.
- Virtual visits, medication adherence management, and disease progression tracking.
- Facilitates secure communication among patients, caregivers, and clinical staff.
- Benefits: Increased access and timeliness of care, reduced ER visits, enhanced symptom control, and improved patient and family satisfaction.
Frequently Asked Questions
Yes. Services are tailored to your policies, documentation practices, and on-call structure.
Our team follows your escalation procedures and hands off the call to the appropriate on-call staff member.
Yes. Administrative staff handle general inquiries, and triage nurses respond to clinical concerns.
Yes. TRU Tele-Center Services can include day, evening, overnight, weekend, and holiday coverage based on your needs.